Health Guarantee
Life Time Support:
We take pride in the fact that our relationship with you does not end when take home a Kitten from us. As a conscientious breeder, experienced kitten counselors, and die-hard Kitten lovers, we’d like to believe nothing can ever go wrong with our Kittens. However, certain things are never in our control. A Kitten’s health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care. If something does go wrong, we always strive to help, oftentimes even when our guarantee doesn’t cover it. While we may not be able to guarantee that your Kitten will never have a health problem, we guarantee that we will do our best to ensure your new family member is a healthy one!
Our Health Guarantee:
We do not believe your Kitten is replaceable but we do believe that sometimes the pain can be lessened in the company of another furry friend. In the unlikely event of the death of a Kitten within two years from its birth due to genetics, or if the Kitten is found to have congenital or hereditary disorders (within two years) which adversely affects the health of your Kitten, we will replace the pet with another of equivalent value at no cost to you. The cause of death should be certified by a licensed veterinarian.In the event of the death of a kitten, due to genetics, after ten years of birth, we will issue a credit in the amount of 70% of the original cost towards the purchase of a replacement kitten of equivalent value. The cause of death should be certified by a licensed veterinarian.
At Perfect Paw Paradise, the health and happiness of our kittens is our top priority. That’s why every kitten adopted from us comes with a 1-Year Health Guarantee, giving you peace of mind as you welcome your new furry family member.
What Our Health Guarantee Covers
This guarantee is valid for one (1) full year from the date of purchase and covers any health-related conditions that are congenital, hereditary, or arise due to health issues present at the time of sale.
If your kitten experiences any health-related problem within this period, we will take full responsibility, which may include:
Covering veterinary treatment costs,
Offering a replacement kitten of equal value, or
Providing a full or partial refund, depending on the situation.
Coverage Period
Your guarantee starts on the day you take your kitten home and remains valid until the same date the following year.
Important Notes:
The issue must be diagnosed by a licensed veterinarian and documented with a formal veterinary report.
The guarantee does not cover injuries, illnesses caused by neglect, accidents, or non-health-related issues (e.g., behavioral concerns).
You must notify us as soon as a health issue is detected and provide supporting documentation.
We will work closely with you to arrange appropriate care or compensation, depending on the case.
What We Need From You:
Nothing delights us more than knowing we were able to bring a healthy, happy Kitten to you. We do seek out your help to ensure your Kitten remains healthy. Here are a few measures that will help:Send us a copy of the examination (medical record) within 2 business days of receiving your Kitten. The examination must be performed by a licensed veterinarian. Your Kitten will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first ten days of receiving your Kitten.The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations. While we de-worm and vaccinate your pup till the departure date, we’d like you to continue proper de-worming and conducting regular exams up to 9 weeks of age or more (or as recommended by the veterinarian).
Exceptions To Our Guarantee:
We cannot guarantee the disposition or temperament, conformation, size, weight, color, markings or breeding ability of your new kitten. No replacements will be given if the breeds that are known to be prone to hip dysplasia, are over-weight. Failure to provide your kitten with timely inoculations or regular veterinary care will void this guarantee. This guarantee does not cover any costs associated with spaying or neutering, including undecided testes.
Accuracy Guarantee
What You See Is What You Get
At Perfect Paw Paradise, we understand how important it is that your new kitten matches your expectations in both appearance and personality.
We take pride in providing accurate, up-to-date photos, descriptions, and behavioral notes for each kitten listed on our website. However, in the rare event that the kitten you receive is significantly different from what was described or shown, you are eligible for a full refund and may return the kitten.
What Qualifies as a “Significant Difference”:
The kitten’s color or breed type is clearly different from the one pictured.
The gender of the kitten is incorrect.
The kitten has an undisclosed health issue present at the time of delivery.
The personality or temperament is vastly different from what was communicated (e.g., you were promised a calm, affectionate kitten but received an aggressive or fearful one).
Buyer Responsibilities:
You must notify us within 48 hours of receiving your kitten if you believe there is a significant discrepancy.
A licensed veterinarian report may be required in case of health-related concerns.
The kitten must be returned in safe, healthy condition and must not have been exposed to any harm, neglect, or stressful environments.
For Full Details:
Please refer to our full Return & Refund Policy for additional information on your rights, the return process, and refund options.
We’re Here to Help
In the rare event that something happens to your kitten within the guaranteed period, you won’t be alone. We’re committed to making things right and ensuring both you and your pet receive the support you need.
For any health concerns, please contact us immediately at : info@perfectpawsparadise.com/+971543105181.